Payment & Shipping Information

How can I pay?

We accept payments through online and offline bank deposits (GCash & BDO) Personal and bank cheques as well as money order payments require a waiting period before your payment will arrive and can be processed before your order can be shipped.

For payments via bank deposit, use your order number as a reference number when processing your payment. Please notify us via email at ourcuratedhouse@gmail.com when you have made your deposit so we can process your order.

FAQ

What are the shipping companies you use to ship out orders?

Large volumes of items will be sent out through our in-house delivery service, while small items such as bulbs can be shipped out through third-party delivery companies, with shipping fee to be shouldered by the customer upon confirmation of payment.

When will my order be shipped?

As of now, we are only accepting orders within Philippines. Delivery of items usually takes three (3) to five (5) business days. The faster you make your transaction, the faster you receive your order.

You will be able to track your order through our platforms and receive relevant updates on its status via email.

The stated delivery times are only guidelines and Metal-lite Illuminazione Marketing is not liable for any failed deliveries per the said times. Aside from that, uncontrollable events, such as natural disasters, can affect your order's delivery time. During these times, please be patient, and we will do our best to update you on your purchase.

Do you offer local pick up?

You can pick up your orders from our showroom at Level 3, Uptown Mall, Bonifacio Global City, Taguig (small items only) or at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. All payments should be made through online or bank deposit.

I have not received my package yet. What happened?

If you are experiencing issues concerning shipping, please email us at ourcuratedhouse@gmail.com

I received the wrong item.

If you have received incorrect items, we highly advised to immediately contact us at ourcuratedhouse@gmail.com

Do you ship to international buyers?

As of the moment, we only ship within Philippines.

How much is the shipping fee for an item?

Standard shipping fee is P800 within Metro Manila. Rates may vary depending on the delivery location

Who shoulders the shipping fee?

Shipping is shouldered by the Buyer

Do you drop-ship items?

As of the moment, we do not drop-ship items.